WELCOME
Refund policy
1. We don't refund for change of mind, but to receive an online credit from us, send us an email with your order number and reason.
2. Send your item back via traceable post and keeping a copy of your tracking number, as any missing parcels are the responsibility of the customer.
2. Send your item back via traceable post and keeping a copy of your tracking number, as any missing parcels are the responsibility of the customer.
3. We don't provide a refund for your return postage cost, unless the error is Mia and Marlow fault (eg wrong item or size sent to you by mistake) or your style has a manufacturing fault with it. We will offer a replacement in these circumstances.
4. If you are returning your items within Australia, we recommend using the simple $8.95 AUD return shipping label.
5. Once your return has been delivered to our store and processed through our returns department, we will issue you with a credit via email which has no expiry date! You can use it at any time on our website.
6. We do not offer returns/credit for sale items, however we do offer exchanges for correct size.
Returns must be made within 14 days of the date you received your order. All returned item(s) must be unworn, unwashed, no stains, without smell of perfume/deodorant and with all tags attached. Mia and Marlow reserves the right to deny returns that are received outside these conditions.
Please allow up to 3 business days for your return be processed from the date your return is received by Mia and Marlow Boutique. Once your return has been processed, you will be notified via the email address linked to your customer account.
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